FAQ

FAQ

If I sign up for an account with RemindersByText.com, am I locked into a contract?
Are there any hidden fees with RemindersByText.com?
What’s considered ‘one’ credit?
How can I upgrade my plan?
Is RemindersByText.com spam?
How can I change or cancel my account?
What is an SMS?
Who can receive text messages?
What exactly is a short code?
What does opt-in mean?
What does opt-out mean?
How long does it usually take customers to receive my text messages?
Is there a limit on how many messages I can send?

If I sign up for an account with RemindersByText.com, am I locked into a contract?
No. Accounts with RemindersByText.com are not contract-based, which means you are free to leave anytime after you sign up. We strongly suggest you use our service for at least a month before deciding to leave. Sometimes it takes a month or two to see the exceptional results our clients have grown to love.

Are there any hidden fees with RemindersByText.com?
There are absolutely no hidden fees! We also have ZERO start-up fees or cancellation fees. There is also no fine print. The price you see is the price you get!

What’s considered ‘one’ credit?
A credit is a text message sent from our system. As an example, if you send a reminder to a client with the option to confirm their appointment, this will count as two credits. One for the initial reminder and one for the text response you send back to them after they confirm or deny the appointment.

How can I upgrade my plan?
It’s easy to do! Simply submit your request through the ‘Contact Us’ link in your dashboard and one of our support specialists will contact you to discuss upgrade options.

Is RemindersByText.com spam?
NO WAY! Mobile marketing that utilizes SMS messaging is not spam. Our text messaging service requires users to opt-in to your list prior to receiving any text messages from our system. Each message also comes with a “Reply STOP to cancel” which allows your customers to opt-out anytime. Once they opt-out, the subscriber will no longer receive correspondence from you.

How can I change or cancel my account?
If you would like to cancel your account, you will need to submit a support ticket. We will handle your request in a timely manner.

What is an SMS?
SMS stands for short messaging service. It’s also the worldwide standard for text messaging between mobile phones.

Who can receive text messages?
Virtually anyone with a cell phone can receive or send text messages. Most carriers offer text messaging with their mobile phone plans or you can download free messaging apps that are widely available.

What exactly is a short code?
Short codes are unique five digit numbers to send messages to and it’s a lot like an URL. Combining a short code with a keyword creates a call-to-action response.

What does opt-in mean?
Opt-in means subscribing to a list. Users can opt-in by texting a short code and keyword. Users can also sign up by entering their phone number on a web-based form.

What does opt-out mean?
This means unsubscribing to the text message list they originally signed up for. Once opted-out, they will no longer receive correspondence from our system.

How long does it usually take customers to receive my text messages?
When someone sends a text message to your property code, they will receive the property listing within seconds. RemindersByText.com is not responsible for any cell carrier delays which can occasionally happen.

Is there a limit on how many messages I can send?
It all depends on the plan you choose. Each plan comes with a set amount of text messages you can use each month. Read through each plan and sign up for the one you feel suits your needs. If for some reason you need to downgrade or upgrade your plan, just shoot us a quick support ticket and we’ll contact you to discuss your options.